Privacy Policy

GenStrong LLC ("GenStrong," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through this website and our gEncompass platform, how we use it, and the choices you have.

1. Information We Collect

We may collect personal information you provide directly to us — such as your name, company, email address, phone number, and project or service details — when you submit a contact form, request a quote, or otherwise communicate with our team. We may also collect limited technical information (such as browser type and pages visited) to help us understand and improve this website.

2. How We Use Your Information

We use the information we collect to respond to inquiries, provide quotes and services, schedule maintenance and emergency response, deliver service reports through gEncompass, and improve our website and offerings. We do not sell your personal information to third parties.

3. Information Sharing

We may share information with trusted service providers who help us operate our business — such as scheduling, dispatch, and communications tools — and as required by law, or to protect the rights, property, or safety of GenStrong, our clients, or others.

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

5. gEncompass Platform & Monitoring Data

Information collected through gEncompass Software and gEncompass Monitoring devices — including generator status, performance readings, alerts, and service records — is used solely to support monitoring, maintenance, reporting, and emergency response for our clients' equipment, and is shared only with the client and authorized GenStrong personnel.

6. Your Choices

You may contact us at any time to ask what information we hold about you, to request corrections, or to request deletion where applicable.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above reflects the most recent revision.

8. Contact Us

Questions about this Privacy Policy can be directed to GenStrong LLC, 436 Raleigh Street, Wilmington, NC 28409, by phone at 910-216-9801, or through the contact form on our site.